Q: Do you support children with disabilities or additional needs?
A: Yes, we welcome all children and aim to create an inclusive, supportive environment for everyone. We recognise that every child is unique and are committed to making reasonable adjustments wherever possible to ensure all children can enjoy their experience.
Q: How can I let you know about my child’s needs?
A: We encourage parents, carers, or guardians to speak with a member of our team in advance or on arrival. Sharing any important information about your child’s needs, preferences, or routines helps us provide the best possible support.
Q: Can I speak to someone before attending?
A: Absolutely. We understand that planning ahead can make a big difference. You’re welcome to contact us before your visit to discuss any requirements, ask questions, or talk through any concerns with a member of staff.
Q: What kind of support can you offer?
A: Support may include things like quieter spaces, flexibility where possible, and understanding from our trained team. We will always do our best to adapt to individual needs while ensuring a safe and enjoyable experience for everyone.
Q: Is your team trained to support children with additional needs?
A: Our staff are committed to being respectful, patient, and inclusive. We aim to approach every interaction with care and understanding, recognising the diverse needs of children and families.
Q: What if my child needs extra time or space during their visit?
A: That’s completely okay. We understand that children may need time to settle or take breaks. Please speak to a member of staff at any time — we’re here to help and support you.
Q: How do you ensure a respectful and inclusive environment?
A: We celebrate diversity and are committed to treating all families with dignity and respect, regardless of background, culture, or ability. If there is anything we can do to make your experience more comfortable, please let us know.
Q: Who should I speak to on the day?
A: Any member of our team will be happy to help, or you can ask to speak with a supervisor or manager if you prefer. We are here to support you and your child throughout your visit.
For any extra questions or support please do reach out to our social media channels ahead of your booking or call our box office on 07878 228 403 and one of our team will come back to you as soon as possible.
